Technical Writter

Primary Responsibilities:

• Create product documentation: Write and develop clear, concise documentation for products, including user manuals, guides, FAQs, and other technical documentation.
• Collaborate with teams: Work closely with product development teams, technical teams, and stakeholders to understand documentation needs and ensure accuracy.
• Gather information: Conduct research and interviews with technical teams and subject matter experts to understand product features and functionality.
• Develop content structure: Organize and structure content for effective documentation.
• Write and edit: Write and edit clear, concise documentation.
• Create visuals: Create diagrams, screenshots, and other visuals to support documentation.
• Manage documentation: Manage and maintain product documentation, including updates and revisions.
• Test documentation: Test documentation for accuracy and effectiveness.

Required Skills:

• Writing skills: Excellent writing and communication skills.
• Communication skills: Ability to communicate effectively with technical teams and stakeholders.
• ⁠Analytical skills: Ability to analyze complex information and understand product features.
• Project management skills: Ability to manage documentation projects and deadlines.
• Documentation tools: Experience with documentation tools like MadCap Flare, Adobe FrameMaker, or others.
• Product development experience: Experience with product development and technical documentation.

Goals:

• Support users: Help users understand and use products effectively.
• ⁠Reduce support requests: Reduce technical support requests by providing clear, concise documentation.
• Improve product quality: Improve product quality by providing accurate, relevant documentation.

As a Technical Writer, you'll play a critical role in product development, ensuring that products have clear, effective documentation that supports user success.